There’s often much handwringing over the reporting of hazards and incidents or near misses in an
organisation’s safety software.
Individuals may choose the ‘wrong’ one when reporting, so much effort goes into configuring the safety
software differently for each one, any reports on what went wrong don’t reflect the feeling that people
have around the risks present in their workplace.
In their glossary, SafeWork Australia defines a hazard as: ‘A situation or thing that has the potential to
harm a person’
Curiously, SafeWork Australia does not have a definition for an incident! However, a great definition
comes from the University of Melbourne ‘…an unplanned event related to a person resulting in or
potential for injury/ill health or other loss’
Or perhaps the definition of a Near Miss from SafeWork NSW: ‘An occurrence that might have led to an
injury or illness, danger to someone’s health, and/or damage to property or the environment’.
In summary, a Hazard is a circumstance where something could happen, and an Incident is when it did.
If they are essentially the same thing, why do organisations separate these two concepts in their
Is it tradition and the way it’s always been done?
Is it about only having time to manage the ‘did’ instead of the ‘could’?
Do we give decision-makers the information they expect, not what they need?
Could there be some knowledge hoarding going on?
A different way: Events
Through the work we’ve done with some of Australia’s best-known and most trusted organisations,
SafetySuite have noticed a shift. Some organisations are configuring their safety software to catch both hazards and incidents in the one place and calling them ‘events’.
Name them whatever you like, these ‘events’ share many data elements: what could/did happen,
people involved, location, risk ranking, and hazard categories or risk phrases.
Wrapping them all up and analysing them together makes sense then, right?
Any impacts, regulatory notifications or emergency services are easily added in the case of an incident.
Any follow-up activities such as investigations or assessments can be triggered based on the data
What are the benefits?
User experience: One reporting process is easier to train, simpler to use and easier to remember
Consistency: Both hazards and incidents will be treated in the same way, with actions managed in the same place
Complete data: By collecting the same information in the same tables of the safety software you can gain a fuller picture of overall risk profile and things like the site/area performance
Alterations: It’s far easier to change a classification in an ‘event’ than void or delete a report an re-key it in the right place
Risk-based response: Focus your organisation on serious risks rather than minor failures
Reporting: Your will get the opportunity to review and reimagine your reporting
Perception and culture: How many times have you heard ‘we only deal with problems when something goes wrong…’?
Integration: Take the opportunity to leverage your proactive safety initiatives to help people with the new approach
What should you watch out for?
Prepare for confusion! It’s a shift of perception and some will need some help.
Like any change, education and communication is key
Ensure your risk phrases or hazard categories are fit for purpose
Consider how your safety system is configured to ensure you’ve hit the right balance between collecting too much data and not enough – we have a blog post on that!
Notifications and escalations should reflect the organisations expectations and encourage engagement, not discourage it
The organisations SafetySuite has worked with on this innovation have seen a real shift in the quality
and quantity of the events that are reported, and how the organisation deals with them.
Safety software that’s the solution, not the problem
If you’re keen to understand how you can improve your people’s perception of their safety software,
while also improving the quality and quantity of the data that you have access to and can analyse, reach
out to SafetySuite or one of our amazing partners today. We have over 25 years’ experience providing quality safety software to organisations that every day Australians know and trust.