Closed loop incident processes supporting your commitment to Zero Harm.
Despite the best efforts to proactively mitigate risk, things inevitably happen to disrupt your operations. Events will occur that must be responded to efficiently to ensure business continuity and to care for affected employees and local environment.
SafetySuite Incident Management provides the closed loop business process needed to ensure your reaction to an incident aligns with your commitments to Zero Harm.
Workforce Engagement
Our solution allows your extended workforce of employees and contractors to capture the event quickly on their mobile device or PC and notify the business for a rapid response. This is essential, as how your business reacts from that point impacts how you will be subsequently appraised by your workforce, industry peers, media and a range of other stakeholders.
Flexible Classification
Whether the Incident is a minor first aid issue, or a more serious event involving people, plant and the surrounding environment, SafetySuite Incident Management will ensure the event is correctly classified and that the notifications made will reflect the nature of the event. The solution supports all event types including injuries & near misses, as well as a range of impact types like property damage, process loss, motor vehicle, and environmental impact.
Solution Extensibility
As part of an integrated solution designed for SuccessFactors, SafetySuite Incident Management will ensure other key business processes such as Injury Management, Workers Compensation and Rehabilitation are linked into every incident as required.
Process Consistency
Once clarity around the event is evident, the solution will ensure you follow a consistent approach within your business units to perform standard steps such as investigations, lessons learned and root cause determination. You then drive accountability by assigning the corrective actions and tasks necessary to remedy the immediate situation. These tasks are monitored continually, issuing reminders or escalating the task to maintain compliance.
As an incident nears its closure, SafetySuite can ensure that all the requested corrective actions are closed out, lessons and knowledge are shared between your business units and any feedback into your risk and hazard processes has been adopted.
A comprehensive solution to ensure compliance to workplace safety legislation.
Notifications
Get the right team involved
As an incident occurs, a range of people must be notified of the event. SafetySuite Incident Management reads the SuccessFactors Organisational structures and distribution lists directly to determine the managers that need to be involved.
If external parties or Authorities such as WorkCover or ACC are also involved, then the legally required formatted documents can be produced automatically from the system.
Mobility
Engage your extended workforce
Workplace safety legislation requires that you treat all workers the same, so our mobile solutions for hazard identification helps to ensure employees and contractors can participate in the process regardless of their access to your network and systems. Online or Offline.
Reporting & Analytics
Make decisions based on fact
The standard reports delivered as part of SafetySuite Incident Management are one of its key strengths. We provide a huge catalog of transactional and KPI reports that will ensure you can find the information you need to service the needs of your people managers and legislative requirements.
Additionally, our Dashboarding tools provide you with the key statistical reports that are commonly required. These dashboards can be enhanced, and new ones created to fully suit the requirements of your business.
Process Efficiency
Consistent monitoring to ensure compliance
When your team is tasked with a range of activities to respond to an event, it’s vital that each task is completed both effectively and in a timely manner. SafetySuite will allow you to track these tasks for completion and escalate them when they are out of compliance.
SafetySuite Incident Management comes with a library of standard process-based reports to assist with the monitoring of internal SLA’s. Average and targeted times for all aspects of the incident are tracked.
Examples include the time from:
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Incident to initial report
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Initial report to investigation start
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Start to completion of investigation
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Completion of actions
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Initial report to incident closure
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Overall process compliance
Standard Roles
Consistency of engagements
Your solution is delivered with a range of user roles to ensure your team can access the appropriate transactions and data quickly. These defined roles include:
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Incident Reporter
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Incident Manager
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Investigation Leader
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Action Owner
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Investigation Team Member
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Notifiable Incident Approver
SafetySuite Risk & Hazard Management
Common Challenges
Business Value
Key features of our solution
Respond to events rapidly
Eliminate manual systems
Process transparency
Data held at site and head office
Benchmark against Industry peers
Safety Performance metrics hard to generate
Ensure operational continuity
Automation of manual processes
Best in class reaction to workplace risk
Centralised, consistent data
Low cost, securely hosted IT solution (AWS Sydney)
Rapid implementation
Mobile notifications
Web based user interface
Standard, proven business processes – not just a database
Consistent approach to managing risk
SuccessFactors
Native integration into SAP